Ku988 Privacy Policy — Your information is completely safe with us

1What data we collect

When you create an account and use our services at ku988, we collect certain information. This data comes from three sources — what you provide directly, what is collected automatically, and what comes through third-party verification.

2How Collected Information Is Used

Ku988 uses your data solely to improve our services and maintain security. Below is a clear breakdown of what each type of data is used for:

• Account management: Your contact details are used for login, password reset, and account security purposes.
• Payment Processing: Your financial information is verified during deposit and withdrawal transactions.
• Promotional Communications: With your consent, we may notify you about offers and bonuses. You can withdraw this consent at any time.
• Fraud Prevention: Device and IP data are analyzed to identify suspicious transactions or multiple accounts.
• Service Improvement: Aggregate usage data is analyzed to identify which games are most popular and where issues may be occurring.
• Responsible Gaming: Gaming history is reviewed to flag users who may be showing signs of excessive gaming.

3Data Sharing Policy

Ku988 believes your data belongs to you. That is why we only share information under strictly limited circumstances:

• Payment Processors: Only the necessary information is shared with Mobile Banking, Nagad, or your bank to process deposits and withdrawals.
• Game providers: When playing third-party games, only your account ID and session data are transmitted — no personal information.
• Legal obligations: Data may be disclosed if a lawful order is received from a court or regulatory authority.
• Fraud Prevention: In cases of serious fraud, limited data may be shared with industry-recognized anti-fraud services.

4Cookie & tracking policy

Ku988 uses cookies on its website and app to enhance your experience. Cookies are small files stored in your browser.

• Essential cookies: Used to maintain your login session and ensure security. These cannot be disabled, as the site will not function without them.
• Performance Cookies: Used to identify which parts of the site are slow. Data is collected completely anonymously.
• Functional Cookies: To remember your language preference, theme, or other settings.
• Analytics Cookies: To understand which games or categories are most popular with you. You can turn this off.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect how certain parts of the site function.

5Data Retention Period

Ku988 does not store your data indefinitely. Each category of information has a defined retention period:

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Retained for up to 5 years as required by law.
• KYC documents: Up to 5 years after account closure.
• Gaming history: 2 years for dispute resolution and responsible gaming purposes.
• Support Conversations: 1 year after issue resolution.

6Your privacy rights

You have full control over your own data while using ku988. Your rights are outlined below:

7Child Protection Policy

Ku988 is committed to keeping minors completely away from gaming. Our services are strictly for individuals aged 18 and above.

• Date of birth is verified at the time of registration.
• If there is any suspicion, a copy of your national ID or passport may be requested.
• Any account found to belong to a minor will be closed immediately.
• If you are aware that a minor is using ku988, please let us know immediately.

8Technical Security Measures

Ku988 employs industry-leading technology to keep your data safe. Here is an overview of our security layers:

• SSL/TLS encryption: Every connection is secured with 256-bit encryption. Look for the padlock icon in your browser's address bar for confirmation.
• Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your login.
• Firewall & DDoS Protection: Robust firewall and DDoS protection systems are in place to defend against server attacks.
• Regular Security Audits: Third-party cybersecurity experts conduct regular audits of our systems.
• Suspicious Login Detection: You will be notified immediately if a login is detected from an unusual location or device.

9Privacy Policy Updates

This Privacy Policy may be updated due to business changes or legal requirements. We are always transparent about any modifications:

• Registered members will be given advance notice of any significant changes.
• The date of any update will appear at the top of this page as "Last Updated".
• Continued use of the service after changes have been made will be considered acceptance of the updated policy.
• Re-consent may be required for significant changes.

10Contact Us

If you have any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our data protection team typically responds within 48 hours.

• Email: [email protected]
• Live Chat: Chat with us directly via the chat icon at the bottom right of the site.
• Support Hours: 7 days a week, 24 hours a day.